Terms of Service

Using ClaimCart

You must be legally able to enter an agreement, provide accurate account information, protect your credentials, and use ClaimCart only for lawful commerce. You are responsible for products, pricing, taxes, customer service, shipping, refunds, and compliance with Meta, Instagram, consumer-protection, privacy, and messaging rules.

Beta service

ClaimCart is an early-stage beta and may change, experience interruptions, or contain errors. Features may be modified or discontinued. You should independently verify orders and inventory before fulfilling a purchase.

Founding Merchant capacity and waitlist

The Founding Merchant offer is limited to 50 successfully paid ClaimCart accounts. A checkout hold is temporary; a place is confirmed only after Paddle reports a completed USD 25 payment. Duplicate, fraudulent, refunded, or reversed purchases do not retain a place. Lifetime access is non-transferable and means access for the operating life of ClaimCart and the purchasing account, not a guarantee that ClaimCart, Meta APIs, or every feature will exist forever.

After paid capacity is full, applicants may join a free priority waitlist. The waitlist takes no payment and provides no guaranteed activation date, price, or access.

Plans and ClaimCart billing

Founding Merchant lifetime Pro is a USD 25 one-time software purchase processed by Paddle, ClaimCart's Merchant of Record. Pro Monthly at USD 10 and Pro Annual at USD 70 are displayed as planned offers but remain disabled. Merchant-to-buyer merchandise payments are separate from ClaimCart billing.

Seller-buyer payments, pricing, promotions, reservations, and unpaid orders

ClaimCart plan billing is separate from payments buyers make to sellers. Merchants control product prices, optional comparison prices, promotional codes, eligibility thresholds, inventory, taxes, shipping, and fulfillment. A crossed-out price must be a genuine reference price and promotions must comply with applicable pricing and advertising law. ClaimCart validates configured discounts but does not verify a merchant's historical price claims.

ClaimCart currently creates reservations and order records. Seller product payment may be handled through the payment method shown at checkout; where payment is manual, merchants must confirm payment only after receiving funds. Temporary claim reservations expire if checkout is not completed. A submitted but unpaid order remains pending until the merchant confirms payment or cancels it, which releases held inventory. Any external payment arrangement is between the merchant, buyer, and payment provider.

Merchant refund policies and requests

Before connecting a product to an Instagram post, a merchant must publish a refund policy—including an explicit no-refund policy if that is the merchant's position. The policy is shown before checkout and on the private order record. Merchants who accept refunds can configure a request window and reasons; eligible buyers can send a request through that order record. ClaimCart records the request and merchant response but does not return funds, adjudicate the merits, guarantee a response, or override mandatory consumer rights. Merchants remain responsible for lawful policies, notices, response times, returns, and payment reversals.

Buyers may report apparent platform misuse to support@claimcart.store with the order number and appropriate screenshots or other evidence. ClaimCart may investigate service misuse or restrict an account, but this is not a substitute for contacting the seller, payment provider, consumer authority, or pursuing rights available by law. Refunds for ClaimCart software access follow our Refund Policy.

Studio editing and publishing

You must hold the rights to uploaded media, audio, logos, and text and review the account, product, keyword, caption, and media before publishing. Studio supports text, frames, image/logo overlays, templates, and supported video trimming and cover selection. Videos must be 3 seconds–15 minutes, up to 50 MB each and 1920 pixels wide; prepared images to 8 MiB, and posts to 10 media items. Storage, browser export support, Meta permissions, and Instagram requirements also apply; access is not unlimited.

Device-local drafts are not backups. Finalized media is temporarily available by an unguessable public URL for Meta retrieval. Published posts require a new post to receive edits. Instagram controls final processing and cover presentation. Purchasing ClaimCart does not grant Meta approval.

Stock waitlists and preorders

When enabled by a merchant, buyers may submit stock-interest or unpaid preorder requests. These do not collect payment or guarantee stock, a confirmed order, or delivery. Merchants are responsible for dispatch estimates and later offers. Request-related contact consent is separate from marketing consent.

Acceptable use

You may not misuse Instagram data, send unlawful or unsolicited messages, sell prohibited goods, interfere with the service, evade platform limits, access another merchant’s information, or use ClaimCart for fraud or harassment.

Availability and liability

The service is provided on an “as is” and “as available” basis to the extent permitted by law. ClaimCart is not responsible for lost sales, platform outages, merchant-buyer disputes, fulfillment failures, or indirect damages. Nothing in these terms excludes liability that cannot legally be excluded.

Suspension and termination

Access may be limited or terminated to protect users, comply with law or platform requirements, address security risks, or respond to violations. You may stop using ClaimCart and request deletion of eligible information.

Contact

Questions about these terms may be sent to contact@claimcart.store.